Cancellation Policy

As a courtesy to our guests and team members, we ask that any cancellations and rescheduling be given 24 hours prior to your scheduled appointment. Late cancellations and missed appointments leave gaps in the service providers schedules that cannot be filled without timely notice.

Any cancellation after a 24 hour required cancellation period may be subject to a 20% charge of your service fee, your deposit fee. Missed appointments, with no courtesy call, are subject to charge from 50% up to the full amount of the service. Payments will be charged to the card on file. Prior to your appointment, you will receive a text confirmation reminder. Please utilize this additional service by confirming or requesting to reschedule. Any non-confirmed appointments will be cancelled after an attempted phone call or text.

If you are more than 15 minutes late to your appointment, we may ask you to reschedule due to the scheduling of other appointments.